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Chief Storyteller


Pamela's recent book, The Customer Manifesto was ranked #3 by Business.com as a customer service book every business owner should read. 

She is the host of the Customers For Life Podcast and national speaker on the subject of creating uncommonly awesome connections with customers. Pamela has a very big vision of helping 1 million companies leverage customer loyalty in the digital age. 

She has influenced thousands of entrepreneurs with her straight talk about growing an online business and has worked with the good people of  jetBlue, State of New Jersey Main Street Program, Colorado Main Streets, Downtown Colorado, Inc., Oklahoma Main Street Authority, North Carolina Main Streets, Iowa Downtown Conference and Threads Worldwide. Pamela is a life-long entrepreneur and small business owner. 

She lives in Denver with her two (mostly well behaved) teenagers and spends  her free time in the mountains of Colorado or watching her son play youth baseball.


Give us a call: (800) 631 - 0048

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Pamela Hermann
Castle Rock, Colorado 80108
Phone: 800-631-0048

It's really quite simple... the purpose of business is to GET and KEEP customers.

So while most business consultants focus on the 'getting', we focus on the 'keeping'.